Blake's Go Guides Better Communication with Family, Friends and Colleagues

Your easy guide to improving your communication skills.

This b ook gives you information on a range of issues including:

• u nderstanding what influences your communication style
• improving your active listening skills
• self-editing tips so you say what you want to
• positive and negative communication styles
conflict situations and how to resolve them
• recognising and r especting personal boundaries
• being appropriately assertive