Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service m...
Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a m...
The Top-Selling, De Facto Guide to SOA--Now Updated with New Content and Coverage of Microservices! For more than a decade, Thomas Erl’s best-selling...
For undergraduate and graduate-level courses in Services Marketing Services Marketing is well known for its authoritative presentation and strong inst...
CLIENT, CLARIFY, CREATE, CHANGE, CONFIRM, CONTINUE, CLOSE = THE SEVEN SECRETS OF CONSULTANCY "Most change methods are effective. For the most part, ea...
The definition of a consultant is someone who facilitates organisational change and provides expertise on technical, functional and business topics du...
For courses in Industrial Sewing, Introduction to Industry Methods, Sewn Product Techniques, Production Management, Workroom Techniques, and Beginning...